Getting into the resort is the first annoyance. Just a code to do everything. Even use an elevator after you just entered one to get in the front door. Walked in the room and an overwhelming mildew urine type smell just smacks you in the face. Had to open balconies to air it out. Pans for kitchen are not non stick and furniture is old and worn. Pretty cheap for such a “nice” condo. Outdoor pool is not heated and indoor pool has select hours your kid can swim. Kinda stupid for a family condo. Upon checking in we had two key fobs in the bucket and we put those two back. I get a message saying I’m charged for two more. Yet they were never there. This is ridiculous and I still hope that gets addressed. I’m told she will speak to housekeeping which makes no sense as they won’t take the blame on that and get charged. Dumb. On top of this the keypad on the door kept failing and locking us out of the room. Happened several times and even late at night after coming home after a late dinner and some drinks. It would go in privacy mode on its own and say “please try again later” Had to call the owner who took a long time to answer. She was able to let us in with the App on her phone. Having to do this several times sucked and is an inconvenience. Then the AC has a lock on it so that you can’t turn below 69 degrees. The sink makes crazy gurgling noises all day long, the ice machine is super loud. And you can also hear people all around you doing their laundry as the whole building shakes. I’ve stayed at the Portofino 3-4 times a year and only booked this as a last minute decision due to the larger size. I’d rather just get an extra room next time and avoid this all together.
