The Beach Club is wonderful. We have stayed here on several occasions, it is on the higher end, but the amenities and staff are top notch. This was our first stay under BeachBum management. The refrigerator in the condo was not working properly and we lost some very nice fresh seafood from Joe Patti’s. I called the BeachBum contact ,Stephanie, she stated that maintenance would be by in the morning. Turns out that the back of the fridge was frozen solid, which usually occurs when a sensor is going bad. Maintenance was nice to chip it off, but said it would need to be serviced after our departure. Stephanie said if I sent her a copy of our receipts that she would take care of it. When we returned later that afternoon we found a grocery bag in the dysfunctional refridgerator with seafood in it that had apparently been purchased at Publix. I called Stephanie to inquire, she said they were trying to recreate our lost experience. I thanked her for the effort, but that we didn’t feel comfortable eating anymore seafood given our experience with the bad seafood the night before and that the refridgerator still was not functioning properly. She stated it should be in working order even though I informed her that many items still were not cold. We were surprised that they would even attempt to replace our items without discussing it with us first. I simply requested to have our account credited for $64. We thought that was reasonable. It was only for the food lost, but not all the other groceries we bought to go with the seafood, understanding things happen. Stephanie stated it was not BeachBums policy to give refunds. After several conversation back and forth we did not want to waste anymore of our time with such negative behavior. We spent the last three days of our vacation with no confidence the refridgerator was functioning properly and did not want to get sick. We opted for eating out the remainder of our trip. Poor, customer service, totally unnecessary .
